Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) is nothing but the back office works of a company that are outsourced to a other unit or the other company to limit their works. Basically it consists of two types - Inbound and Outbound. The parent company keeping its own unit separately at a place and sending their works to the other unit is called inbound. The second one is different, they are sending the work to some other company or some other unit and getting their jobs done is called outbound.

The reason behind this process is to be cost effective, can shrink the place, employees, salary, Investment and running expenses of the unit. Like countries like US, they are sending works to all around the world. India plays a major role in receiving jobs from US. Currency exchange does the trick. They have to spend more in their country currency if they process it in their country. By sending it to India, they are very economic and they are satisfied with their works done.

BPO's are further classified into two types - Voice and Nonvoice. Medical Transcription, Call Center, etc.. To keep it simple, the jobs that are done with headsets or MIC to know or process a information is called Voice BPOs. Form filling jobs, Real estate mortgage documentation etc.. whichever that doesn't need a MIC to process is called Nonvoice BPOs.

Due to recession and lay offs in US, now lot of unemployed peoples and poverty all around the US. The American President Obama has now declared that the allowances and benefits of outsourcing jobs will be given to the companies there itself if they give jobs to their country peoples. This statement made countries like India worry about the future of the industry. But major revenue of US is upon outsourcing only, if they suddenly stop the process, the country will be affected by Export revenues. Anyway, we believe that the bad time is over and we hope for the best in our (India's)part.